Return & Refund Policy

Effective date: October 2026

1. Customised and personalised products

Most Layerora products are made to order or customised for the customer. Customised products, including personalised names, photos, logos, figurines and made-to-order designs, are not eligible for return or exchange once production has started.

Please check spelling, names, photos, colours and other details before confirming your order.

2. Damaged products

If an order arrives damaged during transit, contact us within 48 hours of delivery. Please provide the order number, clear photographs of the outer packaging and product, and an unboxing video where available. After verification, we may provide a replacement or refund, depending on the circumstances.

3. Wrong product or manufacturing defect

If you receive a product different from the confirmed order, or a verified manufacturing defect is present, contact us within 48 hours of delivery. We will review the issue and arrange a replacement or other appropriate resolution where applicable.

4. Change of mind

Returns are not accepted solely because a customer changes their mind, particularly for customised or made-to-order products.

5. Cancellation

Cancellation requests must be made before production begins. Once production or customisation has started, an order generally cannot be cancelled.

6. Refunds

Where a refund is approved, it will be processed to the original payment method. Processing may take 5–7 business days after approval, depending on the payment provider or bank.

7. Product variations

3D printed and individually finished products may have minor variations in colour, texture, layer lines or dimensions. Normal manufacturing variations are not considered defects.

8. Contact

For a return, replacement or refund request, contact us with your order number and relevant photographs or videos via WhatsApp.