Privacy Policy

Effective date: October 2026

1. Information we may receive

When you contact or place an order with Layerora Design Studio, we may receive information such as your name, phone number, delivery address, order details, customisation instructions, photographs or design files that you choose to provide.

2. How we use information

We use customer information to respond to enquiries, prepare and fulfil orders, communicate about production or delivery, provide customer support, and handle returns or refunds.

3. Custom files and photographs

Images, logos, photographs and other files submitted for a custom order are used to fulfil that order and related customer-service requirements. Customers should only provide material they have permission to use.

4. Payments

Where third-party payment services are used, payment information may be processed by the relevant payment provider under its own privacy and security practices. Layerora does not need your payment credentials to process a normal order enquiry through WhatsApp.

5. Sharing information

We may share necessary information with service providers such as delivery partners or payment providers when required to fulfil an order. We do not sell customer personal information.

6. Cookies and analytics

The website may use standard browser storage, cookies or analytics technologies where enabled to understand website usage, improve performance and maintain the site.

7. Data security and retention

We take reasonable steps to protect information handled through our website and order process. Information may be retained for as long as reasonably necessary for order fulfilment, customer support, accounting, legal or operational purposes.

8. Contact

For privacy questions or requests concerning information you have provided, contact Layerora Design Studio via WhatsApp.